what HSBC fraud detection department number?

Question

what HSBC fraud detection department number?

Answer 1

Hsbc Fraud Department Phone Number

Answer 2

Hsbc Fraud Number

Answer 3

You're unlikely to be speaking to anyone in a foreign call centre, HSBC cards are issued by Visa and what people don't realise is that when you phone that number it will go through to someone within Visa's British call centre network first (main one is in Essex) rather than the bank itself. They may well answer the phone as "HSBC" but you're likely to be speaking to an employee of a company called First Data. Generally speaking, big lenders don't use foreign staff to handle fraud. A number of things could have happened - they do have very good monitoring systems and depending on how they are set up (I'm not familiar with HSBC's processes) they can pick up on unusual transactions such as high value purchases, the card being used abroad or the card being used frequently within a short space of time. They also keep records of known scams and associated vendors/websites. Lenders with good systems in place can be alerted automatically to such activity and they will contact the cardholder as a routine matter to verify they are the ones using the card, not someone else. If you don't contact them the card could be blocked, that usually leads to an embarrassing moment in shops. If someone is using your card fraudulently wouldn't you rather know about it and get it stopped? If you ignore it and someone's using your card details you might even find it harder to claim it was fraudulent use later down the line - if the cardholder doesn't contact them they have every right to assume it's them using the card not someone else. You planning to stop using them is irrelevant, you would still owe any money on transactions which are not reported as fraudulent. Again, the longer you leave this, the less likely they are to believe you when you say "but that wasn't me, I didn't give my details to some "charity" in Nigeria". Phone them. @ Yvonne - That's a good point, should always be wary of people asking details on the phone/online. HSBC are renowned for being on the side of OTT with this though, very high chance it is genuine. And, as I said above, they're not always going to be calling from a number which can be traced to HSBC. Whenever you're speaking on the phone regarding your account (and this applies in any situation, not just fraud checking) you should never read out your full account/card details. Standard procedure is to be asked a security question such as mother's maiden name, your DOB and address. If a genuine caller asks you to confirm any account/card numbers it should only be "last 4 digits" or similar, never entire account numbers. Pay attention to that and you will be ok when discussing details over the phone. If they ask for everything that's on your card then hang up. Another tip - you can always ask them questions if you're in doubt. Ask the advisor something like "confirm the last 3 transactions on my account" - providing you know those transactions, the person the other end would only be able to confirm them if they really do work for the company as they claim to.

Answer 4

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RE:

what HSBC fraud detection department number?

please help

Answer 5

Just call the regular customer service number printed on your monthly statements or the back of your bank card. They can transfer you to that department.