Wanna know why this guy is leaving Yahoo?
Look at this:
Yahoo saff is TOTALLY UNRESPONSIVE!
Check out this string of communications:
I want to know why Betamail does not support Korean characters when regular Yahoo email does.
You did not apologize for calling Korean Characters Chinese or Japanese. You did not address any of the points in my previous email.
You said your name was Jason.
Jason, if customers are angry, you had better spend the time to read their email carefully and find out WHY they are upset. If you skim over and don't answer, people get MORE angry. You had some training, right? Let's see some professional attitude!
Can't you ANSWER quesitons based on what has been going on in the previous 3 emails?!
Has my email been forwarded to Yahoo Management AS REQUESTED?!
Anaswer these points, please. Are you going to get in trouble over this? I don't think so. It is YOUR JOB, right? If you can't find the answer, TELL ME that you can't. That is a limitation placed on you by YOUR SUPERVISOR. It is NOT YOUR FAULT. But, you have to be honest about it and let me know. Otherwise, with the kind of dismissive attitude that you show, you are going to be the one with all the trouble.
I hope I don't sound nasty to you--it is nothing personal against you. It is the attitude you put out, either because of the limitations placed on you by Yahoo or just your whole attitude towards life.
I am a PERSON here at the other end, with a PROBLEM. I am not stupid. I told you that I have BEEN reading Korean characters in my mail for YEARS. Where do you get off telling me that it is NOT possible?! That answer is for NOVICES. I am NOT a novice. Get with it!
I await your answer regarding 3 main points:
1. Apology for lumping Korean characters in with Chinese and Japanese.
2. Forwarding of the mail, including this one to Yahoo Management.
3. Telephone number or email where I can contact a QUALIFIED Yahoo Technician regarding this matter.
Sincerely,
Joe Lamont
Yahoo! Mail
wrote:
Hello Joe,
Thank you for contacting Yahoo! Customer Care.
Yahoo! Customer Care is committed to answering your questions as quickly
and as accurately as possible. Please know that your email is important
to us. Our records show that your question/concern has been answered in
a previous email.
If your specific issue still exists or if you have any other issues or
questions, please reply to this message and we would be happy to help
you further.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Jason
Yahoo! Customer Care
Get easy access to all of your favorites.
Make Yahoo! your home page:
http://us.rd.yahoo.com/evt=38861/*http:/...
For assistance with all Yahoo! services please visit:
http://help.yahoo.com/
Original Message Follows:
-------------------------
Mail-Id: 1170541476-8587
Name: Joe
Type of feedback: Problem
Problem area: Reading and receiving messages
Error message: None
How often this occurs: Don't Know
Type your feedback here:
Customer Service,
You gave me an answer about your
Yahoo capabilities.
You said that Yahoo does not support
Japanese and Chinese characters (I was
asking about KOREAN--It is NOT the
same thing. It is INSULTING to
Koreans to answer that way! Don't you
even know that Korea is a different
country from China and Japan and that
they have a very hostile history?! I
would never call a Korean person
Chinese or Japanese, or vice-versa.
To be in Customer care dealing with
people from various cultures, you
should first get some training in
being "Culturally-aware" so as to not
alienate (pun intended) your
Customers! I learned about China,
Japan and Korea in Elementary school!)
Anyway this is not true.
I have been reading emails written
in BOTH Japanese and Korean up until I
started using your Betamail.
I think it is a problem with
Betamail.
You have to FORWARD this message to
your Technicians and THEY have to run
a CHECK on the system.
Furthermore, as I told you in the
message, other characters DO work but
not Korean.
Why don't you READ my message, TEST
what's wrong, and THEN reply instead
of just thinking of an answer off the
top of your head?
The message was written BY a Yahoo
user, using Yahoo mail in Korea. They
were using your OWN system's input,
not some word-processing program.
Haven't you ever heard of an IME?
Also, I want you to find out WHO
exactly "Jenny" and "Catherine"
consulted with about this question. I
assume they sent an email of the
problem to some technician, as they
are just receptionists. You can't
have receptionists sitting there
writing whatever sounds nice to the
customers. You are going to lose
customers that way!
I expect a thorough answer.
I expect a telephone number to your
Technical department where I can talk
with someone.
I expect this emial to be forwarded
to the management of Yahoo, not just
your supervisor, AND I expect a note
attached saying that I want someone in
the Administrative Offices
(Management) to send me a reply
concerning the WHOLE body of ths email
(the original, Catherine's reply, my
second email, Jenny's reply, and THIS
third email.)
Thank you,
Joe
Yahoo! Mail (newmail@cc.yahoo-inc.com)
wrote:
Hello Joe,
Thank you for writing to Yahoo! Mail.
Although we are continuously working
on improvements to our service,
Yahoo! Mail does not currently support
non-Roman characters (such as
Chinese and Japanese). As a result,
any messages that include these
characters may appear unreadable.
If possible, please have the sender re-
send the message using a US-ASCII
character set.
Thank you again for contacting Yahoo!
Customer Care.
Regards,
Jenny
Yahoo! Customer Care
Get easy access to all of your
favorites.
Make Yahoo! your home page:
http://us.rd.yahoo.com/evt=38861/*http:...
//promo.yahoo.com/homepage/
For assistance with all Yahoo!
services please visit:
http://help.yahoo.com/
Original Message Follows:
-------------------------
"Mail-Id: 1170481331-9953"
"Name: Joe"
"Yahoo! ID: murj10"
"Type of feedback: Problem"
"Problem area: Reading and receiving "
messages
"Error message: None"
"How often this occurs: Don't Know"
Type your feedback here:
Yahoo,
Please read my original message at
the end of this message. It is very
clear as to exactly what the problem
is.
Your Yahoo email system does NOT give
me the choice of selecting encoding by
using my browser. I get a message
saying "select using "More Actions"
WITHIN the Yahoo email program. When
I TRY to do that, the Korean--ONLY THE
KOREAN--does not work. Have you tried
it yourselves? DO IT!!
How are YOU going to fix the problem?
Please, don't send me an email which
has nothing to do with what I
specifically asked you.
ACKNOWLEDGE that there is a PROBLEM
with your system. If you cannot
support the Korean encoding, SAY SO!!
Then, FIGURE OUT how to SOLVE the
problem!! Then, let me know what you
are doing or have done about it!!
Message from Yahoo, followed by my
original message. Please, read it
all!!
Hello Joe,
Thank you for writing to Yahoo! Mail.
We understand you're experiencing
difficulty with foreign language
character encoding viewed from within
the Yahoo! Mail Beta client. Due
to the wide variety of character
encoding available, you may only be
able to read certain types of
character encoding.
If you're seeing garbled characters,
we recommend adjusting your
browser's character encoding setting.
We've provided instructions for
the most popular browsers below:
Internet Explorer 7.0:
1. Click the View menu.
2. Select Encoding.
3. Click Auto-Select.
Once you've finished viewing a
message, you may need to restore the
original character encoding setting to
view other web sites properly.
If you are viewing a message with
mixed encoding, unfortunately only
one
character encoding set may be viewed
at a time.
Have a great day!
Thank you again for contacting Yahoo!
Customer Care.
Regards,
Catherine
Yahoo! Customer Care
Original Message Follows:
-------------------------
"Mail-Id: 1170396582-7088"
"Name: Joe"
"Yahoo! ID: miyeonandjoe"
"Type of feedback: Problem"
"Problem area: Reading and receiving "
messages
"Error message: Incorrect behavior"
"How often this occurs: Don't Know"
Type your feedback here:
I am trying to read Korean.
When I go to "More Actions" and
choose "Encodings" all of them work on
the drop down menu EXCEPT Korean!
"East Asia" does not work.
Please try it a few times. The menu
of East Asian Languages appears, but
when you move your cursor over to
select one, the menu disappears!
I need to SEE the Korean characters
NOW--it is URGENT!!
Please TEST your pages more often to
make sure they are working properly!!
"While Viewing: "
http://help.yahoo.com/l/us/yahoo/mail/y...
ahoomail/contactus/index.html
"Form Name: "
http://add2.dir.scd.yahoo.com/fast/help...
/us/mail/cgi_ymail
cookie
https://amt.yahoo.com/amt/dosearch?.tok...
en=D4PteasnsLrgUbEx4LaoWNIN5vy...
QA--
: Yahoo id from form
https://amt.yahoo.com/amt/dosearch?.tok...
en=StwXD.snsLrDSWcbRPrqzijB4EW...
jw--
"Browser: Mozilla/4.0 (compatible; MSIE "
7.0; Windows NT 5.1)
"REMOTE_HOST: unknown"
"Date Originated: Friday February 2, "
2007 - 21:42:11
While Viewing: http://help.yahoo.com/help/mail/...
Form Name: http://add2.dir.scd.yahoo.com/fast/help/...
https://amt.yahoo.com/amt/dosearch?.toke...
: Yahoo id from form https://amt.yahoo.com/amt/dosearch?.toke...
Browser: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1)
REMOTE_HOST: unknown
Date Originated: Saturday February 3, 2007 - 14:24:36