I have a bit of a problem- I purchased a handbag from an ebay seller who lives in India. Their 14 day return policy states that they will accept returns with 100% money back guarantee. Then below that in small writing it says that each case will be treated differently and in the event that a refund is required they charge a +25% restocking fee. So I was supposed to be sent a new brightly colored purse, I received a purse that is dirty, it looks like it was dragged through dirt, missing some rhinestones on it, there is dried glue stuck to it, and the most annoying part- the fabric is ripped in some places and glued a few centimeters away from where it should be leaving the lining of the purse exposed. All in all, its bad craftsmanship. So I told the seller I would like a return. The only emails that I am getting back say "please try it one more time, Im sure you will like it" then I say I dont like it and sent over pictures of the purse, and again the only response Im getting is "please give it a try, Im sure you will receive many compliments on it" after stating over and over again no, I do not want it, I want a refund. I opened up a case with Ebay and ebay says that the seller needs to respond within 4 days. Now the problem is, is that they are responding to my emails, but they are just saying to give it a try. So what will Ebay do if they do not offer me a refund? And it seems to me that they are waiting until the 14 day return policy expires. I received the purse a week ago and have been emailing back and forth but does the purse need to be returned within the next week to comply with the 14 day return policy? If so the shipping charges will cost more than the purse.