I need a CRM IVR Software(as used in BPO or Call centers) if there is any person or company plz mail me.?

Question

Subject:Demo of your software products for thirty seats giving us e-commerce solutions
We need a direct marketing (Telishopping CRM) software which should enable us to increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our product telemarketing equipment (or our existing call center phone system) with the custom functionality of Windows, Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to our existing PC, Web applications. The product predictive dialer can automatically call our customers and pass only connected calls to our agents. With our computer telephony telemarketing software, our telephone and computer work together to provide cost-saving benefits.
Our employee work from home. Database Systems Corp. has developed a family of telecom products that facilitates and promotes this capability. Our product outbound telemarketing dialer and phone system, combined with our inbound telemarketing application software and computer telephony products, fully supports remote agents. Now our workforce can be significantly expanded with the addition of work- at- home employees..
We also require
1 when a client calls us. His feedback should be displayd through a pop-up window.separate pop-ups for existing and new customers.His mobile number will be his file number.
2 Automatic sms intimation for chosen calls .
3 Desire options should be available for the client.
4 Email download automatically.
5 Date of dispatch parcel from the post office.
6 Payment entry or goods return entry.
7 Total post office information on payments, dues, returned parcels, commissions inventory etc.
8 Automatic generation of address slips of clients confirming their orders
9 Auto Generator of pincodes of cities,tehsils and districts along with the state.
[e-mail]

Answer 1

Hi,



According to me, ERP5 is already used in a call center. You should with ERP5 team. You can contact them via this web page : http://www.nexedi.com/en/company/contact or http://www.erp5.com/erp5-contact



Regards,



Elodie

Answer 2

Teamberry CRM mobile application



Product Overview



It is a mobile application, designed and developed for better co-ordination between managerial & field staff. With TeamBerry, Managers can easily track the performance of their on-the-field team. This application is designed in a universal way and can be utilized across all departments like sales, tracking. This app can the scaled as per the user needs and requirements. Features like logistics, supply chain management, etc can be added are per user's requirements.



More details at http://www.teamberry.biz

Answer 3

ictinnovations is a company who make ictbroadcast broadcasting solution.For more information visit below link.

http://www.ictbroadcast.com